The present general terms and conditions of sale create a legal agreement and apply to all orders and sales of services and products concluded between the customer and Tropi'Gest 32000 Las Terrenas, Samana, Dominican Republic.

Tropi'Gest reserves the right to modify these terms and conditions at any time. Each order is governed by the terms and conditions applicable at the date of the order.

This website is operated by Tropi'Gest. Throughout the site, we use the terms "we", "us" and "our" in reference to Tropi'Gest. This website, including all information, tools and services available from it, is offered by Tropi'Gest to you, the user, conditioned on your acceptance of all of the terms, conditions, policies and notices stated herein.

By visiting our site and/or purchasing something from us, you are participating in our "Service" and agree to be bound by the following terms and conditions ("Terms and Conditions", "Terms of Use"), including any terms, conditions and policies referenced and/or hyperlinked herein. These Terms of Use apply to all users of the Site, including, without limitation, individuals who are visitors, suppliers, customers, merchants and/or content providers.

Please read these Terms of Use carefully before accessing and using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Use. If you do not agree to all of the terms and conditions of this agreement, you may not be able to access the website or use its services. If these Terms of Use are considered an offer, acceptance is expressly limited to them.

Any new tools or features added to this store are also subject to the Terms of Use. You can consult the most recent version of the Terms of Use at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Use by posting such updates and/or modifications on our website. It is your responsibility to check this page from time to time for changes. Your continued access or use of the website following the posting of changes will constitute your acceptance of those changes.

• Terms of use of the online platform

By accepting these Terms of Use, you represent that you have reached or exceeded the age of majority in your region, province or state, and that you have given us permission to allow any minor in your care to use this site.

You must not use our products for any illegal or unauthorized purpose, or violate any laws in your jurisdiction when using the Service (including, but not limited to, copyright laws).

You may not transmit any worms, viruses or other code of a destructive nature.

A breach or violation of any of the Terms will result in immediate termination of your Services.

• General terms and conditions

We reserve the right to refuse service at any time and for any reason.

You understand that your content (with the exception of your credit card information) may be transferred without encryption and that this includes (a) transmissions over multiple networks; and (b) changes made in order to conform and adapt to technical requirements of connecting networks or devices. Your credit card information is always encrypted when transferred over computer networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, any use of or access to the Service, or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are for convenience only and shall not limit or affect these Terms.

• Modification of service and prices

Prices for our services are subject to change without notice.

We reserve the right to modify or terminate the Service (or any part of it) at any time without notice.

We shall not be liable to you or to any third party for any change in price, or for any modification, suspension or discontinuance of the Service.

In the event of services being provided outside our geographical area (Las Terrenas to El Limòn), travel expenses will be charged.

Tropi'Gest estimates are valid for 30 days.

A 50% deposit will be required to validate a special order (type outside geographical area or for any service outside the maintenance, yield or pool package). This can be paid in cash (pesos or USD) or online via a payment platform, or by bank transfer.

The balance will be paid by the customer in cash (pesos or USD) or online via a payment platform or by bank transfer, on the day of the service.

Failure to pay the balance will result in cancellation of the order, without refund of the deposit received. Final delivery of services will only take place once the order has been paid in full.

In the event of cancellation of a reservation for a package service or of any order that has become definitive, we remind you that, in accordance with legal provisions, the amount of the deposit will not be reimbursed, except in cases of force majeure for the customer.

• Purpose

Tropi'Gest offers private and public property maintenance and management services as presented on our website: https://www.tropigest.com

The act of reserving a maintenance, performance, swimming pool or any other service package on our https://www.tropigest.com platform is equivalent to the placing of an order by the customer and implies unreserved acceptance of these general terms and conditions of sale, except in the case of special conditions granted by Tropi'Gest to the customer.

Any document other than the present terms and conditions of sale, in particular catalogs, prospectuses, advertisements and notices, is for information purposes only and is non-contractual.

These general terms and conditions of sale form an indivisible contractual document with the service contract signed by the customer.

• Order

The reservation/purchase of a package or service is made exclusively by requesting a quote via our online site https://www.tropigest.com or by e-mail contact@tropigest.com or Whatsapp +18097587017.

All orders are accepted on receipt of payment in cash or electronically at the time of the appointment to carry out the chosen service, and must be validated by a contract signed by the customer and containing his or her personal details.

• Service modification

The services provided are described in our packages on our online platform. In the event of special requirements, a customized quotation will be drawn up at the customer's request.

In accordance with the legal provisions in force, the customer has a cooling-off period of 7 working days from the day after the order is placed.

• Performance of the service

Tropi'Gest performs all maintenance and repair work. In the event of a major impediment, work will be carried out by any other employee designated by the company.

• In the event of breakage during a maintenance service

Tropigest cannot be held responsible for breakage of equipment, as an analysis will have been carried out beforehand at the time of quotation. If, during maintenance work, an item or piece of equipment is broken by a TropiGest employee, we will replace it if it is proven that TropiGest is responsible. In the event of normal wear and tear resulting in breakage, the customer is responsible and must replace the part or equipment in question.

• Delivery

Tropigest will do its utmost to ensure that all services and materials are delivered as quickly as possible and in accordance with the terms of the quotation.

A delay in delivery or performance may not be invoked by the customer to request termination of the contract, claim damages or assert any other claim.

A completion report will be drawn up and the customer will be informed accordingly.

• StarLink installation

StarLink installation package: the customer orders his own hardware. Tropi'Gest installs and configures the Starlink hardware until it is fully operational.

• Adverse weather conditions

In the event of adverse weather conditions such as thunderstorms, wind, storms, rain, etc., TropiGest cannot be held responsible for the non-performance or partial performance of the outdoor services initially provided for in the order.

No reimbursement will be made, and the service will be postponed to a later date, except in cases of force majeure.

• Force majeure or illness

Force majeure is considered to be an unforeseeable external event making it impossible to perform the service (accident, death of a relative, etc.). Either party may invoke this right in the event of force majeure.

Tropi'Gest reserves the right to cancel or postpone a service in the event of force majeure or illness. Tropi'Gest cannot be held responsible for such cancellation, nor can it give rise to the payment of damages or interest on any grounds whatsoever. The service will be postponed to a later date.

• Personal information

The personal information collected when an order is placed is intended exclusively for customer management purposes and, in particular, to follow up bookings in order to provide the service ordered.

Tropi'Gest undertakes not to communicate this information to third parties for any reason whatsoever.

• Applicable law

These Terms of Use and Sale, as well as any separate agreement by which we provide you with the Services, shall be governed by and construed in accordance with the laws of the Dominican Republic.

The customer acknowledges having read the above terms and conditions.